FAQ
Here are answers to frequently asked questions from our customers.
π¦ Orders
Can I cancel my order?
Cancellations are accepted before shipping. Please contact us as soon as possible at γγ‘γΌγ«γ’γγ¬γΉγ.
I didn't receive my order confirmation email.
Please check your spam folder. If you still can't find it, please contact us.
π³ Payment
What payment methods are available?
Credit cards (VISA/Mastercard/American Express/JCB), Shop Pay, Apple Pay, Google Pay, PayPal, bank transfer, and convenience store payment (Japan only).
When should I complete the bank transfer?
Please transfer within 7 days of your order. Orders will be automatically cancelled after 7 days.
π Shipping
How much is shipping?
Domestic (Japan): Β₯800 (tax incl.) nationwide
Free shipping for orders over Β₯30,000!
How long does delivery take?
Domestic: Ships within 3-7 business days
International: 7-21 business days after dispatch
Do you ship internationally?
Yes, we ship worldwide. Customs duties and import taxes are the customer's responsibility.
π΄ Products
What is PSA grading?
PSA (Professional Sports Authenticator) is the world's largest trading card grading service. Authenticity and condition are guaranteed by experts.
Can I open the PSA case?
Please never open the case. Opening will void the certification and significantly decrease the value. Returns and exchanges cannot be accepted for opened cases.
π Returns & Exchanges
Can I return or exchange items?
We cannot accept returns or exchanges for customer convenience.
For defective products or wrong items, please contact us within 7 days of receipt.
π§ Still Have Questions?
Please feel free to contact us.
YFIFTEEN Customer Support
Email: γγ‘γΌγ«γ’γγ¬γΉγ
Business Hours: Weekdays 10:00-18:00 JST (Closed Sat/Sun/Holidays)